Welcome to PEARLS & CARATS. These Terms & Conditions (“Terms”) govern your access to and use of our website, products, and services. By using our website or placing an order, you agree to these Terms. Please read them carefully before making a purchase.
1. About PEARLS & CARATS
PEARLS & CARATS is a premium natural diamond jewellery brand specializing in certified natural diamond jewellery. We offer online purchases, bespoke jewellery, and home consultation services (where available).
2. Acceptance of Terms
By accessing this website, browsing our products, creating an account, or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions, our Privacy Policy, Return Policy, Shipping Policy, and other applicable policies published on this website.
3. Eligibility
You must be at least 18 years of age and legally capable of entering into binding contracts under applicable law to purchase products from our website.
4. Product Information
We strive to ensure all product descriptions, specifications, pricing, and images are accurate.
However
- Product photographs are for illustration purposes.
- Actual colours may vary depending on screen settings.
- Handmade jewellery may have slight variations.
- Gold weight, diamond weight, and final dimensions may vary within standard industry tolerances.
Such variations shall not be treated as manufacturing defects.
5. Natural Diamond Certification
Every natural diamond jewellery piece sold by PEARLS & CARATS is accompanied by an independent diamond authenticity certificate (where applicable) and BIS HUID Hallmarked gold as required under Indian regulations.
Certificates form an integral part of the product and should be retained carefully.
6. Pricing
All prices displayed on the website are in Indian Rupees (INR).
Prices include applicable taxes unless otherwise stated.
PEARLS & CARATS reserves the right to modify product prices without prior notice.
The price applicable to your order shall be the price displayed at the time your order is successfully placed.
7. Orders
All orders are subject to acceptance and availability.
PEARLS & CARATS reserves the right to:
- accept or reject any order
- request additional verification
- cancel orders suspected of fraud
- refuse multiple orders placed for commercial resale.
Order confirmation does not guarantee acceptance. A legally binding contract is formed only after dispatch confirmation.
8. Customized Jewellery Orders
Customized, made-to-order, engraved, resized, or specially manufactured jewellery is produced exclusively for you.
For customized orders:
- Production begins only after advance payment and design approval.
- Design changes after approval may attract additional charges.
- Estimated timelines are indicative only.
- Customized products cannot be cancelled once manufacturing begins.
- Customized products are generally not eligible for return or exchange unless a manufacturing defect exists.
9. Payment
We accept payment through approved payment gateways and other payment methods displayed during checkout.
PEARLS & CARATS does not store your complete payment card information.
Orders will only proceed after successful payment authorization.
10. Shipping & Delivery
Estimated delivery timelines are provided for convenience and are not guaranteed.
Delivery may be delayed due to:
- certification
- hallmarking
- courier delays
- public holidays
- force majeure events
- remote delivery locations.
Risk transfers to the customer upon successful delivery.
11. Inspection Upon Delivery
Customers are requested to inspect the package immediately upon delivery.
Any issues relating to:
- damaged packaging
- missing products
- incorrect items
should be reported within 48 hours of delivery.
12. Cancellation
Standard jewellery orders may be cancelled before manufacturing or dispatch, subject to applicable cancellation charges.
Customized jewellery orders cannot be cancelled once production has commenced.
Refund timelines shall be governed by our Cancellation & Refund Policy.
13. Returns & Exchange
Returns and exchanges are governed by our Return & Exchange Policy available on the website.
Products must be returned:
- unused
- unworn
- with original packaging
- invoice
- certificates
- accessories
PEARLS & CARATS reserves the right to reject returns that fail quality inspection.
14. Warranty
PEARLS & CARATS provides warranty against manufacturing defects in accordance with our Warranty Policy.
The warranty does not cover:
- accidental damage
- misuse
- improper handling
- unauthorized repairs
- normal wear and tear
15. Complimentary Maintenance
PEARLS & CARATS offers one complimentary professional cleaning, inspection, and polishing service for eligible jewellery. This service is subject to inspection and applicable service conditions.
16. Product Availability
Products displayed on the website may occasionally become unavailable.
PEARLS & CARATS reserves the right to discontinue products without notice.
17. Intellectual Property
All content on this website, including:
- logos
- product photographs
- videos
- designs
- graphics
- trademarks
text
is the exclusive property of PEARLS & CARATS and protected under applicable intellectual property laws.
No content may be copied, reproduced, distributed, or used without prior written permission.
18. User Conduct
You agree not to:
- misuse the website
- upload malicious software
- attempt unauthorized access
linterfere with website operations
- submit false information
- violate applicable laws.
PEARLS & CARATS may suspend or terminate accounts violating these Terms.
19. Limitation of Liability
To the maximum extent permitted by law, PEARLS & CARATS shall not be liable for:
- indirect damages
- consequential losses
- loss of profits
- business interruption
- delays beyond reasonable control.
Our maximum liability shall not exceed the purchase price of the product giving rise to the claim.
20. Force Majeure
PEARLS & CARATS shall not be responsible for delays or failure to perform obligations caused by events beyond reasonable control, including natural disasters, pandemics, strikes, government actions, transportation disruptions, or other force majeure events.
21. Privacy
Your personal information is handled in accordance with our Privacy Policy.
By using our website, you consent to the collection and use of information as described therein.
22. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of India.
23. Dispute Resolution
Any dispute arising from these Terms shall first be attempted to be resolved amicably.
If unresolved, the dispute shall be subject to the exclusive jurisdiction of the competent courts located in New Delhi, India.
24. Amendments
PEARLS & CARATS reserves the right to update or modify these Terms & Conditions at any time without prior notice.
Updated Terms become effective immediately upon publication on the website.
Continued use of the website constitutes acceptance of the revised Terms.
25. Contact Us
For any questions regarding these Terms & Conditions, please contact PEARLS & CARATS through the contact details provided on our website.