At PEARLS & CARATS (“we,” “our,” “us”), we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your personal information when you visit our website, purchase our products, book a Home Consultation, or otherwise interact with us.
By accessing or using our website, you consent to the practices described in this Privacy Policy.
1. Who We Are
PEARLS & CARATS is a premium natural diamond jewellery brand specializing in certified natural diamond jewellery. We offer online purchases, bespoke jewellery, and Home Consultation services (where available).
2. Information We Collect
We may collect the following categories of information:
A. Personal Information
- Full Name
- Mobile Number
- Email Address
- Billing Address
- Shipping Address
- PIN Code
- Date of Birth (if voluntarily provided)
- Wedding Anniversary (if voluntarily provided)
B. Order Information
- Products purchased
- Order history
- Payment status
- Invoice details
- Return or exchange requests
C. Payment Information:
Payments are processed through secure third-party payment gateways.
PEARLS & CARATS does not store your debit card, credit card, CVV, UPI PIN, or banking credentials on our servers.
D. Technical Information:
When you visit our website, we may automatically collect:
- IP Address
- Browser type
- Device information
- Operating system
- Website usage statistics
- Cookies and similar technologies
- Pages visited
- Time spent on the website
3. How We Use Your Information
Your information may be used to:
- Process and fulfil your orders
- Deliver products
- Verify your identity
- Provide customer support
- Schedule Home Consultations
- Respond to enquiries
- Send order updates
- Process returns or refunds
- Improve our website and services
- Prevent fraud and unauthorized transactions
- Comply with legal obligations
- Send promotional communications (only where permitted by law or with your consent)
4. Cookies
Our website uses cookies and similar technologies to enhance your browsing experience.
Cookies help us:
- Remember your preferences
- Keep you logged in (where applicable)
- Analyse website traffic
- Improve website performance
- Personalize your shopping experience
You may disable cookies through your browser settings. However, some features of the website may not function properly.
5. Home Consultation Information
If you request a Home Consultation, we may collect:
- Preferred appointment date and time
- Residential or office address
- Contact details
- Product preferences
- Consultation notes
This information is used solely for providing the requested consultation and improving customer service.
6. Marketing Communications
With your consent, we may send:
- Product launches
- Promotional offers
- Festival campaigns
- Jewellery care tips
- Exclusive events
- Service updates
You may opt out of marketing communications at any time by using the unsubscribe option in our emails or by contacting our customer support.
7. Sharing of Information
We do not sell or rent your personal information.
We may share your information only with trusted third parties where necessary, including:
- Payment gateway providers
- Courier and logistics partners
- Technology and website service providers
- Customer support partners
- Government or regulatory authorities when required by applicable law
All such third parties are expected to maintain appropriate confidentiality and security measures.
8. Data Security
We implement reasonable technical, administrative, and organizational safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction.
While we strive to use commercially acceptable means to protect your information, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.
9. Data Retention
We retain your personal information only for as long as necessary to:
- Fulfil your orders
- Maintain business records
- Resolve disputes
- Comply with legal and regulatory obligations
- Enforce our agreements
Once no longer required, your information will be securely deleted or anonymized where appropriate.
10. Your Rights
Subject to applicable law, you may have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of your personal information (where legally permissible)
- Withdraw consent for marketing communications
- Request information about how your data is processed
To exercise these rights, please contact us using the details provided below.
11. Third-Party Links
Our website may contain links to third-party websites or services.
PEARLS & CARATS is not responsible for the privacy practices, content, or security of such external websites. We encourage you to review their respective privacy policies before sharing any personal information.
12. Children’s Privacy
Our website is intended for individuals who are at least 18 years of age.
We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a minor without appropriate consent, we will take reasonable steps to delete such information.
13. International Users
Our website is intended primarily for customers in India. If you access our website from outside India, you acknowledge that your information may be transferred to and processed in India in accordance with applicable laws.
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or technology. The revised version will be posted on this page along with the updated Effective Date. Continued use of our website after such changes constitutes acceptance of the updated Privacy Policy.
15. Contact Us
PEARLS & CARATS offers one complimentary professional cleaning, inspection, and polishing service for eligible jewellery. This service is subject to inspection and applicable service conditions.
Email: support@pearlsandcarats.com