PEARLS & CARATS is a premium jewellery brand specializing exclusively in Certified Natural Diamond Jewellery. We offer beautifully crafted jewellery, personalized customer service, bespoke designs, and Home Consultation services (where available).
We deal only in Certified Natural Diamonds. We do not sell lab-grown diamonds.
Yes. Eligible natural diamonds are accompanied by an independent authenticity certificate from internationally recognised gemological laboratories such as IGI or GIA, along with BIS HUID Hallmarked Gold as applicable under Indian regulations.
Yes. All eligible gold jewellery is crafted using BIS HUID Hallmarked Gold, in accordance with applicable Indian regulations.
Our jewellery is handcrafted by skilled artisans and undergoes strict quality inspection in SURAT, GUJARAT before it is delivered to our customers.
You can place an order directly through our website by selecting your preferred jewellery, completing the checkout process, and making payment using one of our secure payment options or you can book our Free Home Consultation (where available)
Yes. We offer bespoke jewellery services for engagement rings, wedding jewellery, anniversary gifts, and other custom designs. Our experts will guide you through the design, approval, manufacturing, certification, and delivery process.
Free shipping may be available on eligible orders. Any applicable shipping charges will be displayed during checkout.
Yes. Eligible shipments are securely packed and remain insured until they are delivered to the recipient at the shipping address.
Eligible products may be returned within the period specified in our Return, Exchange & Refund Policy, subject to applicable terms and conditions.
Yes. Eligible products may be exchanged in accordance with our Return, Exchange & Refund Policy.
Approved refunds will be processed to the original payment method used for the purchase, subject to applicable processing timelines.
To help maintain its beauty:
Yes. We offer professional jewellery inspection and cleaning services. Please contact Customer Support to learn about availability and applicable terms.
Orders may be modified or cancelled before they are dispatched or before manufacturing begins, subject to our Terms & Conditions. Custom-made and personalised jewellery generally cannot be cancelled once production has started.
Yes. Once your order is successfully placed, you will receive an order confirmation via email and/or SMS or WhatsApp (where applicable).
Our Home Consultation service allows you to explore selected jewellery designs in the comfort of your home or office. A jewellery expert will guide you through designs, diamond quality, pricing, and available customisation options.
Home Consultation may be offered on a complimentary basis in selected serviceable locations. Availability may vary depending on your location.
You can book a Home Consultation through our website or by contacting our customer support team.
Yes. We deliver to most serviceable locations across India through trusted logistics partners.
Delivery timelines vary depending on product availability and whether the jewellery is ready-to-ship or made-to-order. Estimated delivery timelines will be shared during the ordering process.
We accept a variety of secure payment methods, including:
Yes. Payments are processed through trusted and secure payment gateway providers using industry-standard security measures.
Eligible payment partners may offer EMI options during checkout, subject to their terms and eligibility criteria.
Certification verifies the authenticity and quality characteristics of your natural diamond, giving you confidence in your purchase.
Yes. Eligible jewellery is delivered with its corresponding authenticity certificate and invoice.
You may refer to our Ring Size Guide or request assistance from our jewellery experts before placing your order.
Resizing depends on the jewellery design and product specifications. Please contact our customer support team to check whether resizing is possible for your jewellery.
We’re always happy to assist you.
PEARLS & CARATS
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